Compliance & Privacy - FrontDesk AI

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Caller Transparency

Every caller is informed they're speaking with an AI assistant at the start of the call. This is stated clearly in a natural, professional manner that maintains trust while being completely transparent.

Example opening:

"Hello, you're through to the AI assistant for [Your Business]. How can I help you today?"

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Data Storage & Security

All call data is encrypted in transit and at rest. We store call summaries, transcripts, and metadata securely in UK-based data centres.

✓ Encryption: TLS 1.3 for data in transit, AES-256 for data at rest
✓ Access Controls: Role-based access, 2FA available for all accounts
✓ Data Location: All data stored in UK/EU data centres
✓ Backups: Daily encrypted backups with 30-day retention

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GDPR Compliance

We are fully compliant with GDPR and UK Data Protection Act 2018. Your callers have the right to access, modify, or delete their data.

✓ Right to Access: Callers can request their call data at any time
✓ Right to Deletion: Data can be permanently deleted on request
✓ Data Portability: Export your call logs in standard formats
✓ Processing Basis: Legitimate business interest with clear privacy notices

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Call Recording Notice

Calls may be recorded for quality assurance and training purposes. Callers are informed of recording at the start of the call, in compliance with ICO guidance.

Recording Disclosure:

Callers are informed during the greeting that the call may be recorded. Recordings are stored securely and can be accessed via your portal for 90 days.

Questions about compliance?

Our team is happy to answer any questions about data handling and compliance.